Terms of service

Effective Date: 01/01/2024

Welcome to Zidella Herbals. By accessing or using our website (www.zidellaherbals.com) and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. Acceptance of Terms

By visiting our website, purchasing our products, or engaging with our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with any of these terms, please do not use our website or services.

2. Eligibility

You must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian to make a purchase.

3. Product Information

We strive to display accurate product information, including descriptions, images, and pricing. However, we do not warrant that product details are error-free, complete, or up-to-date. Any reliance on such information is at your own risk.

4. Ordering & Payment

  • Orders will only be processed after full payment has been received.

  • We accept payments through secure third-party gateways.

  • In case of technical or pricing errors, we reserve the right to cancel any order and issue a refund.

5. Shipping & Delivery

  • Shipping timelines provided are estimates only and may vary due to external factors.

  • Once shipped, responsibility for the product transfers to the customer.

6. Return & Refund Policy

Due to the hygienic and perishable nature of our products, we cannot accept returns or offer refunds for opened or used items.
We offer returns or refunds within 48 hours of delivery only in cases of:

  • Damaged product received

  • Wrong product sent

Customers must provide valid proof, including an unboxing video and photos, to validate their claim. For full details, please refer to our Return & Refund Policy.

7. Intellectual Property

All content on this site, including logos, images, text, and designs, is the property of Zidella Herbals and is protected by intellectual property laws. You may not use our materials without prior written permission.

8. Limitation of Liability

Zidella Herbals is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website. Always consult a healthcare professional before using any wellness products, especially if you are pregnant, nursing, or have any medical conditions.

9. Privacy

We respect your privacy and protect your personal data in accordance with our Privacy Policy.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website.

11. Contact Us

For questions about these Terms of Service, please contact us:
๐Ÿ“ง Email: care@zidellaherbals.com
๐Ÿ“ž WhatsApp: +91 99799 57586