Privacy policy

This Privacy Policy explains how Zidella Herbals (“we”, “our”, “us”) collects, uses, and safeguards your personal information when you visit or make a purchase from our website www.zidellaherbals.com (“Site”), which is hosted on the Shopify platform.

By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit our Site, Shopify automatically collects certain information about your device and browsing activity, including:

  • Device Information: IP address, browser type, time zone, and cookies.

  • Browsing Data: Pages viewed, products searched, and referring websites.

  • Order Information: Name, billing and shipping addresses, payment details, email, and phone number when you make a purchase.

We refer to this collectively as “Personal Information.”

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you: When you place an order, create an account, subscribe to our newsletter, or contact us.

  • Automatically: Through cookies, log files, and analytics tools when you browse our Site.

  • From third parties: Payment gateways, shipping partners, and marketing tools.

3. How We Use Your Information

We use your personal information to:

  • Fulfill and ship your orders.

  • Communicate with you about your purchase or inquiries.

  • Process payments securely.

  • Improve and optimize our website.

  • Send marketing and promotional content (only if you have opted in).

  • Prevent fraud or unauthorized transactions.

4. Sharing Your Information

We may share your personal information with:

  • Shopify: To power our online store (read Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy).

  • Payment Processors: To process secure payments (e.g., Razorpay, PayPal).

  • Shipping Providers: Such as Ecom Express, Xpressbees, Shadowfax, Bluedart, and others for order delivery.

  • Marketing Platforms: Only if you opt in for promotional communications.

  • Legal Authorities: If required by law or for fraud prevention.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze traffic. You can disable cookies in your browser settings, but some site features may not function properly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing emails at any time.

  • Request details on how your data is processed.

To exercise these rights, contact us at care@zidellaherbals.com or +91 99799 57586.

8. Data Security

We use secure socket layer (SSL) encryption, Shopify’s PCI-compliant payment processing, and other industry-standard safeguards to protect your personal data from unauthorized access, use, or disclosure.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: care@zidellaherbals.com
📞 WhatsApp/Call: +91 99799 57586