Contact information

This Contact Information Policy (โ€œPolicyโ€) outlines how customers and visitors can communicate with Zidella Herbals (โ€œweโ€, โ€œourโ€, โ€œusโ€) for inquiries, orders, complaints, or feedback, and how we manage and use such communications.

1. Purpose of This Policy

We are committed to providing clear, reliable, and accessible channels of communication to ensure our customers can reach us easily for assistance or information regarding our products, services, or policies.

2. Official Contact Channels

You may contact us through the following official methods:

  • Email: care@zidellaherbals.com

  • WhatsApp / Call: +91 99799 57586

  • Postal Address: [Insert your full business address here]

  • Social Media: Official handles as listed on our website footer or contact page

We will never request sensitive personal or payment information through unofficial channels.

3. Hours of Operation

Our customer support team is available:

  • Monday to Saturday: 10:00 AM โ€“ 6:00 PM IST

  • Closed on Sundays and public holidays

Inquiries received outside of working hours will be addressed on the next business day.

4. Response Times

We aim to respond to all inquiries within 24โ€“48 hours during business days. During peak seasons, festivals, or unforeseen events, response times may be longer, but we will make every effort to address your queries as soon as possible.

5. Use of Customer Communications

Any communication you send to us, including emails, messages, or feedback, may be used to:

  • Assist with your inquiry or order

  • Improve our products and services

  • Maintain a record of communication for quality control and legal purposes

We will handle all personal information shared through these communications in accordance with our Privacy Policy.

6. Fraud & Misuse of Contact Information

Customers are advised to use only the contact details provided on our official website. Zidella Herbals will not be responsible for any losses or damages resulting from communications made through unofficial or fraudulent channels.

7. Updates to This Policy

We reserve the right to amend this Contact Information Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.