Refund policy

At Zidella Herbals, we take great care to ensure that every product reaches you in perfect condition. Since our products are related to health, hygiene, and wellness—and many are perishable once opened—we have certain guidelines to protect both our customers and our brand standards.

1. Products Eligible for Return or Refund

We accept returns or issue refunds only in the following cases:

  • You have received a damaged product.

  • You have received the wrong product that does not match your order.

Time Frame:

  • You must report the issue within 48 hours of receiving the parcel.

  • Requests received after 48 hours will not be eligible for return or refund.

2. Products Not Eligible for Return or Refund

For hygiene and safety reasons, we cannot accept returns or provide refunds in the following cases:

  • If the product seal is broken or packaging is opened.

  • If the product has been used, partially consumed, or tampered with.

  • If the product is returned without proper proof of damage or delivery error.

3. Proof Required for Return or Refund

To validate your claim and process your request quickly, we require:

  • A clear unboxing video showing the parcel being opened from the start.

  • Photos of the outer packaging, product packaging, and the product label showing the damage or discrepancy.

Please ensure the unboxing video is recorded in one continuous shot without pauses or edits.

4. How to Initiate a Return or Refund Request

  1. Contact us via Email or WhatsApp within 48 hours of delivery.

  2. Share your order ID, unboxing video, and photos of the damaged or wrong product.

  3. Our support team will review your claim and confirm eligibility.

5. Refund Process

  • Once your claim is approved, we will initiate the refund to your original payment method within 5–7 business days.

  • In the case of product replacement, we will ship the new product at no additional cost.

6. Contact for Returns & Refunds

📧 Email: care@zidellaherbals.com
📞 WhatsApp: +91 99799 57586